old version copied over newer version

[JoSZ]

Hello supporters,

we have a problem that only on server 1 is worked on a file. It happened 2 days in a row now that in the evening, after the worker finished the new version was deleted (to .recycle) and an old version from server2 was copied over the newer version.
It is SURE that the file has never been touched on server 2.

How would we correct that? And how would we regain trust of the user into the software, now that it failed 2 times. They ask which other files were affected too?


Thanks Jo

Debug Log:
168448 bytes = new version
155136 bytes = old version

[18:09:59:618] DEBUG [Node 'Server1']: FileListChange received: FolderFilesChanged 'Gemeinsamer-Ordner': 1 files, 0 removed
[18:09:59:618] DEBUG [Folder 'Gemeinsamer-Ordner']: Triing to find same files in remote list with 1 files from Member 'Server1' (Server1.company.local/192.168.1.2:1337)
[18:09:59:618] DEBUG [Folder 'Gemeinsamer-Ordner']: Deleting files, which are deleted by friends. con-members: [Member 'Server1' (Server1.company.local/192.168.1.2:1337)]
[18:09:59:618] INFO [FileRequestor]: Start requesting files for 1 folder(s)
[18:09:59:650] DEBUG [Folder 'Gemeinsamer-Ordner']: Incoming files 93
[18:09:59:650] WARN [Download 'Sheet1.xls']: Tempfile exists for [Gemeinsamer-Ordner]:/Excel Sheets/Sheet1.xls, tempFile: C:\Excel Sheets\(incomplete) Sheet1.xls, removed : Modified date of tempfile (Tue Jan 06 17:49:44 CET 2009) does not match with file (Tue Jan 06 18:09:50 CET 2009)
[18:09:59:681] DEBUG [TransferManager]: Requesting [Gemeinsamer-Ordner]:/Excel Sheets/Sheet1.xls, size: 168448 bytes, version: 3147, modified: Tue Jan 06 18:09:50 CET 2009 (1231261790808) by 'Server1' from Member 'Server1' (Server1.company.local/192.168.1.2:1337)
[18:09:59:868] DEBUG [Node 'Server1']: Received folder change on 'Gemeinsamer-Ordner. Expecting -116 more deltas
[18:10:00:134] INFO [Download 'Sheet1.xls']: Uploader supports partial transfers, sending record-request.
[18:10:00:478] INFO [Download 'Sheet1.xls']: Received parts record
[18:10:00:478] DEBUG [Download 'Sheet1.xls']: Processing FilePartsRecord.
[18:10:00:493] DEBUG [TransferManager]: Transfers: 1 download(s), 0 active upload(s), 0 in queue, 0 KByte/s
[18:10:00:509] INFO [Download 'Sheet1.xls']: Starting to request parts - NOW
[18:10:00:509] DEBUG [Download 'Sheet1.xls']: DONE - Processing FilePartsRecord.
[18:10:00:790] DEBUG [TransferManager]: Transfer started: [Gemeinsamer-Ordner]:/Excel Sheets/Sheet1.xls, size: 168448 bytes, version: 3147, modified: Tue Jan 06 18:09:50 CET 2009 (1231261790808) by 'Server1' from 'Server1' (local-net)
[18:10:01:540] DEBUG [ReconnectManager]: Freshly filled reconnection queue with 0 nodes, 0 were in queue before
[18:10:01:540] DEBUG [ReconnectManager]: Reconnection queue empty after rebuild.Going on idle for 5 seconds
[18:10:01:712] DEBUG [Download 'Sheet1.xls']: Download completed: [Gemeinsamer-Ordner]:/Excel Sheets/Sheet1.xls, size: 168448 bytes, version: 3147, modified: Tue Jan 06 18:09:50 CET 2009 (1231261790808) by 'Server1' from 'Server1' (local-net)
[18:10:01:712] DEBUG [Download 'Sheet1.xls']: Verifying file hash.
[18:10:01:712] INFO [Download 'Sheet1.xls']: Successfully checked file hash!



[18:13:58:43] DEBUG [FolderScanner]: Scan of folder: Gemeinsamer-Ordner start
[18:13:58:746] WARN [FolderScanner]: Changed file detected: [Gemeinsamer-Ordner]:/Excel Sheets/Sheet1.xls, size: 168448 bytes, version: 3147, modified: Tue Jan 06 18:09:50 CET 2009 (1231261790808) by 'Server1'. On disk: size: 155136, lastMod: 1231160167394
[18:13:59:434] DEBUG [FolderScanner]: Scan of folder Gemeinsamer-Ordner done in 1391ms. Result: SCANNED
[18:13:59:434] WARN [Folder 'Gemeinsamer-Ordner']: Broadcasted folder changes 0 addedmsgs, 1 changedmsgs, 0 deletedmsgs, 0 restoredmsgs
[18:13:59:434] DEBUG [Folder 'Gemeinsamer-Ordner']: Scanned 14039 total, 1 changed, 0 new, 0 restored, 0 removed, 0 problems
[18:13:59:434] DEBUG [Folder 'Gemeinsamer-Ordner']: commitScanResult DONE
[18:13:59:434] DEBUG [Folder 'Gemeinsamer-Ordner']: Triing to find same files in remote list with 15553 files from Member 'Server1' (Server1.company.local/192.168.1.2:1337)
[18:14:00:450] DEBUG [TransferManager]: Upload enqueud: [Gemeinsamer-Ordner]:/Excel Sheets/Sheet1.xls, size: 155136 bytes, version: 3148, modified: Mon Jan 05 13:56:07 CET 2009 (1231160167394) by 'Server2', startOffset: 0, to: Member 'Server1' (Server1.company.local/192.168.1.2:1337)
[18:14:00:653] DEBUG [TransferManager]: Transfer started: [Gemeinsamer-Ordner]:/Excel Sheets/Sheet1.xls to 'Server1' (local-net)
[18:14:00:778] INFO [Upload 'Sheet1.xls']: Received request for a parts record.
[18:14:00:778] INFO [Upload 'Sheet1.xls']: Checking for parts request.
[18:14:00:778] WARN [FileInfo]: Built file parts for [Gemeinsamer-Ordner]:/Excel Sheets/Sheet1.xls. took 0ms
[18:14:01:121] INFO [Upload 'Sheet1.xls']: Upload started Upload Sheet1.xls to Server1
[18:14:02:668] DEBUG [ReconnectManager]: Freshly filled reconnection queue with 0 nodes, 0 were in queue before
[18:14:02:668] DEBUG [ReconnectManager]: Reconnection queue empty after rebuild.Going on idle for 5 seconds
[18:14:02:950] INFO [TransferManager]: Upload completed: 155'136 bytes in 1s (82.83 KByte/s): [Gemeinsamer-Ordner]:/Excel Sheets/Sheet1.xls to 'Server1'
[18:14:02:950] DEBUG [Node 'Server1']: FileListChange received: FolderFilesChanged 'Gemeinsamer-Ordner': 1 files, 0 removed
[18:14:02:950] DEBUG [Folder 'Gemeinsamer-Ordner']: Triing to find same files in remote list with 1 files from Member 'Server1' (Server1.company.local/192.168.1.2:1337)
[18:14:02:950] DEBUG [Folder 'Gemeinsamer-Ordner']: Deleting files, which are deleted by friends. con-members: [Member 'Server1' (Server1.company.local/192.168.1.2:1337)]
[18:14:02:965] DEBUG [TransferManager]: Transfer completed: [Gemeinsamer-Ordner]:/Excel Sheets/Sheet1.xls to 'Server1' (local-net)
[18:14:03:121] DEBUG [Node 'Server1']: Received folder change on 'Gemeinsamer-Ordner. Expecting -117 more deltas
[18:14:03:184] DEBUG [TransferManager]: Transfers: 0 download(s), 0 active upload(s), 0 in queue, 2.4 KByte/s

[Hannibal]

Dear JoSZ,

Thank you for the debug report.
We will check what was happening.

For a deeper analysis could you please provide more information:
- What version of PowerFolder do you use? (3.1.5 contained a bugfix going in this direction)
- What Operating system(s) are you running?
- What file systems are used? NTFS?
- What java version? Make sure you are using at least 1.6.0 Update 11.
- The full debug logs (You can upload them here: http://www.powerfolder.com/support/index.php?_m=tickets&_a=submit)

Some of the debug log texts seem to indicate an old version of PowerFolder.
Could you please check if the computers are up to date?

Best regards,
Christian Sprajc

[JoSZ]

Hello Christian,

we still use 3.0.2 because we had challenges when using 3.1.2.*
OS is 2k3
FS is NTFS
Java is 1.6.0.10

The full debug log does not contain any more than I postet. I cannot access it before next week.

Jo

* upgrading to 3.1.5 is a matter of money. We needed to fully test the new version for days before installing it. Normally we never update.

[JoSZ]

Christian,

though I specifically excluded "Sheet1.xls" on both sides it has been copied over again today.
Share | Settings | Exclusions

Does one have to mask anything like in UNIX? Your example "beispiel/*.jpg" suggests that. But I found no explanation what has to be masked when and how.

Jo

[JoSZ]

Chistian,

it even happens throughout the day.
The worker just called me to complain (and he is right!) that the file changed back.
Right now the "rightr" version is not even in .recycle. I had to retrieve it trough the "earlier versions" of 2k3 server.

Christian, we NEED a solution for this, it's gonna cause serious problems.

Jo

[B.A.]

Dear Josz
This does not happen with 3.1.5
The fix is to upgrade to this version

Please note that email support is much faster
If you need more support we recommend to send us an email.

Best regards
Bernhard Rutkowsky

[Hannibal]

Dear JoSZ,

As stated by Bernhard already, please upgrade to 3.1.5!

-Christian

[JoSZ]

Does 3.1.5 fix the issues with 3.1.2?
I need an ABSOLUTE POSITIVE announcement, that 3.1.5 des not change file or folder permissions like 3.1.2 did.

[B.A.]

Dear josz
There is no difference between 3.0.2, 3.1.2 and 3.1.5 in the way PowerFolder is handling Ntfs rights .
ALL versions which have been released until now are doing it the same way: the permission of the user which is logged in is used and transferred. Ntfs rights are not supported and we do not recommend to use PowerFolder to transfer file/folder permissions.

[JoSZ]

Sorry, rutkowsky, You're plain wrong!!
3.1.2 did cause severe challenges by removing ANY access rights to homever on several files.

Jo

[B.A.]

Dear Josz
PowerFolder is in no way interacting with ntfs rights.
It simply takes the files as provided by windows (including the current rights of the user sending the file) and transfers it.

PowerFolder cannot remove or add rights even if the user who is sending the file has Change permissions PowerFolder is not able modify it since it is not interacting with files on this level.
And once again :

There is no difference between 3.0.2, 3.1.2 and 3.1.5 in the way PowerFolder is handling Ntfs rights.

Also we have really a lot of users and a lot of them in business environments and we have users which are really looking at their data. None of them ever reported a similar behavior. Therefore we are very confident that this is not a behavior caused by PowerFolder. But of course we will check the full debug logs (please reproduce the problem and send the complete debug directory to our support by mail) if you send them to us since we respect the opinion of our customers and we will check what might concern them.

[JoSZ]

Does 3.1.5 fix the issues with 3.1.2?
3.1.2 definitely removed file permissions. If that has not been fixed in 3.1.5 it is not an option to install it.

Thanks, Jo

[Murdock]

Dear JoSZ,

as already stated by Mr. Rutkowsky:

a) We can't reproduce the problem here with the version you named.
b) This behaviour was not reported by any other users for the version you named till the most recent version.

So repeatedly asking if a bug, which we can't even reproduce for the above stated reasons, is being fixed in the most recent version doesn't bring you any further.

If you want a clear answer and help, you have to provide us

a) your debug logs
b) your customer number

This forum was originally created for the free version of PowerFolder, if you need support for a purchased version, please use our ticket system. It ensures that our support and development department get a notification and can start dealing with the issue, not just the 1-2 people how look into the forum from time to time.

I am going to close this thread now. If the issue can be confirmed the thread will be reopened and the solution will be posted here.